Thank you for your interest in joining the Harrisburg Habitat team. Qualified applicants will be notified for additional interviews if we are currently hiring. Please send a cover letter and resume to jobs@harrisburghabitat.org

Family Services Coordinator

Full-Time|2416 Park Drive, Harrisburg, PA 17110

The Family Services Coordinator is responsible for ensuring a successful transition to homeownership for Habitat for Humanity of the Greater Harrisburg Area (HFHGHA) homebuyers.  With the assistance of volunteer committees, this position will direct key aspects of the homeownership program, including homeowner selection, homeowner support, homebuyer education, mortgage origination and servicing, and delinquency management.  They will also oversee compliance with federal lending laws and regulation related to mortgage lending.

Community Relations: 20%

  • Communicate with timeliness, clarity, positivity and cultural competence with people of all levels and backgrounds.
  • Develop and maintain positive, collaborative functional relationships with staff, homeowners, volunteers, donors and vendors; oversee workings of Family Services/Selection Committee.
  • Coordinate with marketing for all homeowner related events.

Mortgage Origination and Servicing: 25%

  • Manage all aspects of homeowner selection process in compliance with Fair Housing, Equal Credit Act, and other relevant laws.
  • Oversee homeowner selection marketing and outreach, facilitate orientations, process applications and manage correspondence with prospective applicants.
  • Manage mortgage loan origination in compliance with all relevant legislation: provide homebuyers with appropriate disclosures according to federally mandated timelines; generate and review loan documents and coordinate with title agent to finalize Habitat real estate transactions.
  • Oversee mortgage correspondence with homeowners regarding, escrow accounts and analysis, payoff balance requests, and accurate payment reporting; (information is reported twice a month from State Financial Network to our accounting department).
  • Assist with mortgage sales and transfers of mortgage servicing if needed; liaise with other financial institutions involved with the sale and servicing of Habitat mortgages.
  • Oversee loss prevention and delinquency management with local attorneys.
  • Stay current on regulatory compliance with mortgage laws by participating on-going training, and networking opportunities with other mortgage lending and Habitat professionals.

Homebuyer/Homeowner Support 25%

  • Supervise new homebuyers in completion of program requirements.
  • Oversee the implementation and facilitation of comprehensive, consistent, and culturally appropriate first-time homebuyer education program.
  • Assist with management and homeowner education.
  • Collaborate with staff and committees to organize special events, such as ground breaking and home dedications.
  • Advocate on behalf of homeowners to Habitat stakeholders, constituents and community; when necessary.

Administration 20%

  • Collaborate with staff and committees to develop, implement and update Policy and Procedures for homeownership program that supports sustainability, equitable treatment of HFHCC applicants and homeowners, as well as regulatory compliance.
  • Participate in annual review of mortgage activity and policy in collaboration with auditing firm.
  • Collaborate with Construction team in order to coordinate construction schedule, planning new builds, move-in dates, walkthroughs and management of warranty program.
  • Assist in supplying information for grants and mortgage related funding.
  • Collect qualitative and quantitative homeowner data to evaluate success and impact of program through regular homeownership interaction.
  • Answer phones greet guests and other administrative duties as needed.

Reporting 10%

  • Provide required monthly, quarterly and annual reports regarding mortgage delinquency, family selection to Executive Director.

Professional Skills and Experience Required

  • Demonstrated success in development and implementation of human service programming and case management
  • Firm understanding of budgeting, credit and banking concepts and principles
  • Basic understanding of housing-related legislation
  • Computer literate, with demonstrated experience in Word, Excel and other common software programs
  • Proven oral and written communication skills
  • Demonstrated ability to delegate with authority and integrity
  • Bachelor’s degree or equivalent


  • Health, vision, and dental insurance
  • 401(k)
  • PTO and paid holidays

HFHGHA is an equal opportunity employer.

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