EMPLOYMENT OPPORTUNITIES

Thank you for your interest in joining the Harrisburg Habitat team. Qualified applicants will be notified for additional interviews if we are currently hiring. Please send a cover letter and resume to jobs@harrisburghabitat.org

ReStore Manager

Full-Time|800 Paxton Street, Harrisburg, PA 17104

Habitat for Humanity revitalizes neighborhoods, builds affordable and sustainable homes, and empowers families through successful homeownership. We believe that everyone deserves the opportunity to reach their full potential, and that starts with a stable and healthy place to call home.

Retail operations are a key source of funding to support the Habitat for Humanity mission. Habitat ReStores are home improvement outlets and donation centers that accept and sell new and gently used items to the public at a fraction of the retail price while simultaneously diverting tons of reusable material out of area landfills. Items accepted and sold include building material, furniture, appliances, lighting fixtures, and other home goods.

Job Summary:

The ReStore Manager is responsible for the overall business performance of the ReStore with priority responsibilities on the acquisition, marketing and sale of quality donated building materials of a volume necessary to achieve sales targets, and the planning and execution of an effective and efficient receiving process.

The ReStore Manager provides overall managerial leadership for the Harrisburg Habitat for Humanity ReStore in accordance with the directives, policies and objectives set by the affiliate and guidelines and specifications set by HFHI. The ReStore Manager is responsible for initiating and growing lasting partnerships with area businesses, manufacturers, contractors, and builders to acquire donations for the ReStores. The individual in this position provides leadership, direction, and oversight to the ReStore sales, donation, and warehouse teams, and purchased product management.

Other responsibilities include hiring and retention, expense management, and occupational safety for the ReStore team. The ReStore Manager is responsible for creating positive visibility and face of Habitat in the local community, presenting the mission and scope of Habitat for Humanity, which may include occasional nights and weekends.

Key Responsibilities:

Partnerships and Community Relations

  • Orient staff and volunteers to the mission of HFH and the ReStore’s role and responsibility.
  • Work with staff and partners to research, identify and act on donor opportunities
  • Proactively maintain and further develop existing business relationships and outreach, including visits, requesting referrals, and continually seeking new avenues to enrich these relationships
  • Work to cultivate relationships with members of other Pennsylvania and regional ReStores, and Habitat for Humanity International to develop tactics for approaching state and regional businesses
  • Actively participate with appropriate community groups which share the goals of Habitat for Humanity
  • Ensure the activities of the ReStore, its programs and goals are publicized

Business Donations:

  • Oversee the maintenance and management of business donor database, including directing volunteers who assist with business relations, when applicable
  • Track and submit monthly and quarterly donor metrics and financial reports that illustrate progress and quantify donation value
  • Identify opportunities for in-store business connection events, communicate ideas to and work with staff, volunteers, and peers to organize and maximize the events that come to fruition
  • Meet budgeted objectives for department expenses by managing discretionary spending

Logistics

  • Provide guidance on logistics fluidity and efficiency regarding route scheduling and product processing between the donor, donation pick up and warehouse teams, and customer.
  • Facilitate the logical, safe, and attractive display of merchandise on the sales floor
  • Supervise maintenance of facility and equipment

Leadership

  • Build and sustain a positive environment of outstanding teamwork, integrity, mutual respect, and exceptional morale -lead by example
  • Support growth, development, and retention of the team at all levels
  • Enforce established procedures, guidelines, and performance standards
  • Set an example as an inspiring leader with a strong level of commitment and personal investment in Habitat for Humanity’s mission, vision, and core values
  • Enhance the organization’s culture by reinforcing core values and fostering a positive work environment

General Administration

  • Act as the chief administrator responsible for managing all aspects of ReStore
  • Manage the ReStore by directing, training, supervising, and recognizing the paid and volunteer staff in the performance of assigned duties.
  • Create / maintain job descriptions for all ReStore
  • Supervise ReStore volunteers and staff and conduct performance reviews annually and as needed.
  • Maintain vacation and sick leave records and submit timesheets as required.
  • Oversees all aspects of the retail environment, including the development or modification of necessary policies and procedures for store operations, sales, salvage, material acquisition, etc.
  • Prepare and submit monthly sales reports and financial expenditure reports to the Executive Director and Director of Operations.
  • Grant writing as opportunities become available.
  • Maintain a climate which attracts, keeps, and motivates staff, volunteers, and customers.
  • Ensure communication of relevant issues flows among all
  • Participate in budget planning and ensure that adequate funds are available to accomplish ReStore’s Operational objectives and compliance.
  • Guarantee the ReStore adheres to government regulations as well as the policies of HFHGHA and HFH International

Work Environment and Physical Demands

  • Fast-paced, team-oriented, warehouse retail environment
  • The employee will routinely use standard office equipment such as computers, phones, and photocopiers, as well as moving equipment such as pallet jacks, dollies and rolling carts, and occasionally will drive company trucks.
  • This job operates in an open, warehouse retail environment, exposed to the elements.
  • This position is frequently active and requires standing, walking, bending, and occasionally kneeling, stooping, crouching, crawling, and climbing
  • This employee must be able to lift, move, and/or load items over 50 pounds with mechanical assistance and/or a team lift regularly.
  • Ability to relate to people with diverse backgrounds

Qualifications/Education:

  • Bachelor’s degree or equivalent work experience
  • Minimum of 3 years retail management preferred
  • Nonprofit experience helpful, but not required.
  • Must have a valid driver’s license with a clean driving record.
  • Ability to pass a criminal background check.

Benefits:

  • Full time, nonexempt position working approximately 40 hours a week.
  • Health, Dental and Vision insurance (cost shared between affiliate and employee).
  • Incentive based bonuses
  • Paid sick and vacation time, paid Holidays.

Schedule: Tuesday – Saturday 9:00AM – 5:30PM

Salary: $45,000 – $50,000 annually

Disclaimer:

Please note this position description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice.

HFHGHA is an equal opportunity employer and seeks to employ and assign the best qualified personnel for all our positions in a manner that does not unlawfully discriminate against any person because of race, color, religion, gender, marital status, age, national origin, physical or mental disability, sexual orientation, veteran/reserve national guard status, or any other status or characteristic protected by law.

To apply, please send resume and cover letter to jobs@harrisburghabitat.org

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Family Services Coordinator

Full-Time|2416 Park Drive, Harrisburg, PA 17110

The Family Services Coordinator is responsible for ensuring a successful transition to homeownership for Habitat for Humanity of the Greater Harrisburg Area (HFHGHA) homebuyers. With the assistance of volunteer committees, this position will direct key aspects of the homeownership and critical home repair programs, including homeowner selection, processing applications, homeowner support, homebuyer education, mortgage origination and servicing, and delinquency management. They will also oversee compliance with federal lending laws and regulation related to mortgage lending.

Salary: $38,000.00 – $42,000.00 per year

Community Relations: 20%

  • Communicate with timeliness, clarity, positivity and cultural competence with people of all levels and backgrounds.
  • Develop and maintain positive, collaborative functional relationships with staff, homeowners, volunteers, donors and vendors; oversee workings of Family Services/Selection Committee.
  • Coordinate with marketing for all homeowner related events.

Mortgage Origination and Servicing: 25%

  • Manage all aspects of homeowner selection process in compliance with Fair Housing, Equal Credit Act, and other relevant laws.
  • Oversee homeowner selection marketing and outreach, facilitate orientations, process applications and manage correspondence with prospective applicants.
  • Manage mortgage loan origination in compliance with all relevant legislation: provide homebuyers with appropriate disclosures according to federally mandated timelines; generate and review loan documents and coordinate with title agent to finalize Habitat real estate transactions.
  • Oversee mortgage correspondence with homeowners regarding, escrow accounts and analysis, payoff balance requests, and accurate payment reporting; (information is reported twice a month from State Financial Network to our accounting department).
  • Assist with mortgage sales and transfers of mortgage servicing if needed; liaise with other financial institutions involved with the sale and servicing of Habitat mortgages.
  • Oversee loss prevention and delinquency management with local attorneys.
  • Stay current on regulatory compliance with mortgage laws by participating on-going training, and networking opportunities with other mortgage lending and Habitat professionals.

Homebuyer/Homeowner Support 25%

  • Supervise new homebuyers in completion of program requirements.
  • Oversee the implementation and facilitation of comprehensive, consistent, and culturally appropriate first-time homebuyer education program.
  • Assist with management and homeowner education.
  • Collaborate with staff and committees to organize special events, such as ground breaking and home dedications.
  • Advocate on behalf of homeowners to Habitat stakeholders, constituents and community; when necessary.

Administration 20%

  • Collaborate with staff and committees to develop, implement and update Policy and Procedures for homeownership program that supports sustainability, equitable treatment of HFHGHA applicants and homeowners, as well as regulatory compliance.
  • Participate in annual review of mortgage activity and policy in collaboration with auditing firm.
  • Collecting necessary documentation and processing applications for our Critical Home Repair program and Homeownership program.
  • Collaborate with Construction team in order to coordinate construction and/or home repair schedule, planning new builds, move-in dates, walkthroughs and management of warranty program.
  • Assist in supplying information for grants and mortgage related funding.
  • Collect qualitative and quantitative homeowner data to evaluate success and impact of program through regular homeownership interaction.
  • Answer phones greet guests and other administrative duties as needed.

Reporting 10%

  • Provide required monthly, quarterly and annual reports regarding mortgage delinquency, family selection to Executive Director.

Professional Skills and Experience Required

  • Demonstrated success in development and implementation of human service programming and case management
  • Loan servicing, mortgage lending, MLO or NMLS experience preferred
  • Firm understanding of budgeting, credit and banking concepts and principles
  • Basic understanding of housing-related legislation
  • Computer literate, with demonstrated experience in Word, Excel and other common software programs
  • Proven oral and written communication skills
  • Demonstrated ability to delegate with authority and integrity

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday
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